At PlanB., Human Interaction Engineering (HIE) is responsible for the concrete interfaces and interaction models that people use to engage with digital products, services, and AI systems.
We make strategic and technical decisions actionable through clear interactions, consistent UX patterns, and interfaces that make complex—especially agentic—AI understandable, explainable, and safe to use.
In doing so, we ensure that AI systems not only function technically but are also truly understood and effectively utilized by people.
This results in digital solutions that are understood more quickly, accepted more sustainably, and used effectively in daily work.
HIE is an interdisciplinary team of designers and engineers with a clear focus:
designing and implementing the human-system interface.
Within PlanB., we work closely with DDS, Engineering, Consulting, and AI teams, taking responsibility wherever systems first meet real users.
HIE is responsible for everything users see, operate, and experience when interacting with digital solutions:
For our clients, HIE means:
We use AI to analyze, simulate, and improve the quality of interactions. AI supports our design and development process, but it never replaces human judgment.
The goal is to design interactions in a way that makes AI systems understandable for people and ensures they can be used reliably.
If you're considering how your company brings together controllability, security, and effectiveness in the Agentic Economy :
Talk to us.
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