Differentiated Managed Services
PlanB. AZURE LIGHTHOUSE:
Next generation managed Azure Services
Modern Managed Azure Services
Take advantage of our Lighhouse Azure experts who take over the securing of the complete operational activities on the Azure Platform. Right from the start, we are there to advise you and take over the conception as well as the server and platform management. We are providing On-site DevOps engineering as well as managed Remote Operations for Azure based solutions. Both, the On-site and the Remote Operations will be provided by dedicated teams, where the remote operations team will operate 24x7x365. So, you can concentrate completely on your core business.
Proactive management
Givingproactive recommendations.
Improving the qualityof your IT processes.
Stabilizeongoing operations.
Monitoring management
Proactively monitor 24/7 different aspects.
Minimizationthe adverseimpact on business operations.
Ensuring of thebestpossible levels ofservice quality.
Availabilityare maintained.
Anomalies are triggering incidents.
Incident Management team getsappropriate priority for resolution.
Incident Management
PlanB. isresponsible for the incident resolution process.
Ensuring customer access to status updates through
emails/phone and Customer Service Management Tool
(which is owned by the customer).
Problem Management
Incidents are examined byperforming a Root Cause Analysis (“RCA”).
Necessary measures to improve or correct the situation are initiated.
All solutions or workarounds are subject to the change management
process and will beimplemented by the development team.
The problem ticket will not be closeduntil the problem
is fully solved and approved by customer.
Change Management
Based on eitherproactiveandinnovation management
or driven by service changes and improvements introduced by
Microsoft, continuously adopt the existing landscape based on
industry standard procedures ensuring a
close toZero downtime SLA.
This leverages the possibilities provided by Microsoft Azure
using modern deployment technologies
minimizing user impact andriskduring planned changes.
Innovation management
Providing innovation leading to acontinuous service improvement.
Identifying opportunities for service improvement
during the service setup phase.
Verification whether the proposed improvement possibilities arefeasible.
Implementation if approved by customer.
Providing a dedicated Service Delivery Manager who
will be responsible for the daily business (After the setup phase).
Responsibility for continuous innovation and improvement of service.
Suggested Support Model
For the support of applications on the Azure Platform, PlanB. suggests a 3-stage support model (“Level 1 Service Desk” is optional) and could be adapted to your requirements. The support can be offered in English, German, Spanish and more languages.
